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Privacy Policy

📅 Last updated: 18 December 2025

KwaMashu Family and Child Welfare Society (“we”, “us”, or “the Organisation”) respects your privacy and is committed to protecting the personal information of visitors, donors, partners, beneficiaries and users of our website.

This Privacy Policy explains how we collect, use, store and protect personal information in accordance with applicable South African laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information We Collect

We may collect and process the following types of personal information:

  • Name and surname

  • Contact details (email address, telephone number)

  • Physical or postal address (where required)

  • Donation and payment-related information (processed securely through third-party payment providers)

  • Information submitted through contact forms, newsletters, event registrations or enquiries

  • Information related to online purchases made through our online store

  • Technical information such as IP address, browser type and website usage data (via cookies or analytics tools)

We do not intentionally collect personal information from children through our website without appropriate consent.

2. How We Use Personal Information

Personal information is collected and used for the following purposes:

  • To respond to enquiries and communicate with users

  • To process donations and online store purchases

  • To issue receipts and maintain financial records

  • To provide information about our programmes, activities and fundraising initiatives

  • To improve our website, services and user experience

  • To comply with legal, regulatory and reporting obligations

3. Online Store and Payments

Our website may include an online store to sell products for fundraising and sustainability purposes. All payments are processed through secure third-party payment gateways. We do not store or have direct access to your full payment card details.

Users are encouraged to review the privacy and security policies of the relevant payment service providers.

4. Cookies and Website Analytics

We may use cookies and similar technologies to enhance website functionality, analyse usage patterns and improve performance. Cookies do not give us access to your computer or personal information beyond what you choose to share.

You may choose to accept or decline cookies through your browser settings.

5. Sharing of Personal Information

We do not sell, rent or trade personal information. Personal information may be shared only:

  • With service providers who assist us in operating the website, processing payments or delivering services

  • When required by law or regulatory authorities

  • To protect the rights, property or safety of the Organisation or others

All third parties are required to handle personal information in a secure and lawful manner.

6. Data Security

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure or destruction. Access to personal information is limited to authorised personnel only.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your Rights

In terms of POPIA, you have the right to:

  • Request access to your personal information

  • Request correction or deletion of personal information

  • Object to the processing of personal information

  • Withdraw consent, where applicable

Requests may be submitted using the contact details below.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

KwaMashu Family and Child Welfare Society
📧 Email: info@kwamashuchildwelfare.org
☎️Telephone: 082 200 3977 / 072 177 5446

Terms & Conditions (Refunds & Returns)

📅 Last updated: 18 December 2025

These Terms and Conditions govern the use of the KwaMashu Family and Child Welfare Society website and the purchase of products through our online store. By accessing this website or purchasing products, you agree to be bound by these Terms and Conditions.

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Refunds & Returns Policy

KwaMashu Family and Child Welfare Society aims to ensure customer satisfaction while recognising that purchases support our fundraising efforts.

1. Returns

Products may be returned within 7 days of receipt if they are defective, damaged or incorrectly supplied. Items must be unused and in their original packaging.

2. Refunds

Approved refunds will be processed to the original payment method within a reasonable period. Shipping costs are non-refundable unless the return is due to our error.

3. Non-Returnable Items

Certain items, including customised or perishable goods, may not be eligible for return unless required by law.

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Donations Disclaimer

Donations made to KwaMashu Family and Child Welfare Society are voluntary and non-refundable. Donations are used to support child protection, family support and community welfare programmes.

While every effort is made to use funds responsibly and transparently, the Organisation does not guarantee specific outcomes or benefits as a result of any donation.

 

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Cookie Notice
POPIA Consent Checkbox Text
Consent Statement:

"I consent to the collection, processing and storage of my personal information by KwaMashu Family and Child Welfare Society in accordance with the Privacy Policy and applicable data protection laws."

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